Summer Fleet Management

Summer is in full swing! How does Summer 2018 compare to previous years? So far, forecasters called for a normal to a hotter-than-average summer. What does this mean for fleets and for summer fleet management?

Obviously, summer fleet management can be challenging. For instance, fleet managers need to address engine maintenance concerns, driver health risks, and operational challenges. We’ll explore all three of these items in this post.

Engine Maintenance Concerns

The number 1 summer fleet management concern should be engines because hot weather affects engine performance and leads to downtime. In fact, overheating engines are the most common hot weather issue.

Tom Plippo, an AAA member and repair expert, explains that “summer is the biggest stressor to cars because belts, hoses, tires, and wipers have shorter lifespans when exposed to sunlight.”

Best practice: Summerization

In order to prepare for summer fleet management, many fleets go through “summerization” tasks. 72% of fleets have summerization tasks, which include things like inspecting vehicles, draining winter waste, and upgrading equipment.

How do managers keep up with tasks? A lot of fleets use software to schedule reminders. For instance, on Geotab, fleet managers can create summerization reminders every few months or on specific dates.

Driver Health Risks

Another big concern is driver health risks. Unfortunately, a lot of people underestimate the dangers of hot summer weather. For example, just this summer, dozens of people died after a heat wave in Quebec.

In turn, fleets need to take care of their driver’s health. It’s necessary because of legal obligations and because it creates happy employees.

Best Practice: Cooling your Drivers

Never forget to cool your drivers! Believe it or not, businesses lost good employees because of summer heat. For example, in one business, a top-performing driver quit during the summer. The manager then called the driver to ask why, and was surprised to hear the reason: “my work car’s AC was @#@#”,

In addition to engine maintenance, fleet managers should add air condition on the summerization list. Some common AC tasks include cleaning the car’s filter or upgrading equipment.

Also, another good idea is taking care of driver by providing a free summer kit. Some companies give water, coolers, and sunglasses to their drivers every summer. Although it’s a small gesture, it goes a long way for creating happy employees!

Operational Challenges

Finally, summer fleet management involves fighting against summer traffic. Summer traffic is actually worse than other times of the year because of construction projects and people off work or school.

Best Practice: Traffic Planning

A lot of dispatchers use mapping tools to plan their summer. One of the biggest benefits of using mapping tools is they help drivers avoid congestion by giving live traffic updates.

For example, on the Geotab portal, dispatchers can create a route. The map then takes Google traffic updates and re-routes the driver based on traffic.

Links
Software Advice: Use Fleet Maintenance Software to Prevent Summer Heat Damage

Expert GPS Fleet Monitoring Concepts: Add-ons & Integrations

Over the last few weeks, we reviewed essential and pro GPS fleet monitoring concepts. However, we haven’t yet covered expert GPS fleet monitoring concepts. These concepts are used in some of the biggest fleets around the world.

 

Some expert GPS fleet monitoring topics include expanding with additional hardware and integrating software.

 

Using Add-on Fleet Management Hardware

 

Believe it or not, GPS fleet monitoring is a baseline technology and many fleets need a lot more data. That’s because each fleet has its own business or industry needs. For example, consider a food carrier. Are they content with just location data or do they also need temperature tracking data? There’s a good chance that they need both, especially with the new food mandate!

 

How do you add more hardware?

 

Expert fleet managers often have several devices in a single vehicle. The question then becomes how to connect everything in an organized system.

 

Fortunately, a lot of enterprise fleet management solution providers use hardware connectors. For instance, Geotab uses an IOX port. IOX ports connect hardware add-ons to the GO Device, which in turn, uploads data in a single portal. Finally, Geotab user can access each add-on in their myGeotab sidebar.

 

What are some examples of GPS fleet monitoring add-ons?

 

 

The Geotab Marketplace carry several GPS fleet monitoring add-ons. Expert fleet managers can browse through the marketplace to add programs such as:

 

Cameras. Cameras are one of the fastest growing fleet technology because they add video footage to a fleet manager’s toolkit. Video footage are valuable data that can exonerate drivers from false claims or enhance training programs. After all, images are worth 1000 words!

 

Asset trackers. Some fleets carry non-vehicular assets such as trackers or equipment. Expert fleet managers can collect data by using asset tracking tools such as trailer trackers or asset tags.

 

Temperature monitoring. Finally, as suggested earlier, temperature monitors are a popular add-on. Fleet managers can monitor and set alerts for temperature sensitive loads.

 

Integrating Software

 

Another expert GPS fleet monitoring concept is integrations. Integrations, or connecting software together, is a big topic in fleet enterprises because a lot of large fleets use several software in their IT ecosystem.

 

The IT department’s next step, then, is connecting all of the software together by sharing data.

 

API & Integration Examples

 

IT teams use API to share data. “API provides instructions for developers on how to write a program,” said Jean Pilon-Bignell, a Solutions Engineer at Geotab.

 

Geotab encourages data sharing and software development. In fact, Geotab software has an Open API, which allows IT teams to go into myGeotab and share data with other software.

 

As a result, Geotab is able to integrate with software such as:

 

TMS

 

Fleet Monitoring

 

TMS, or Transportation Management Systems, is a common fleet software. Fleets use TMS to plan routes, dispatch drivers, and handle forms.

 

Sometimes, TMS needs GPS fleet monitoring data. For instance, when planning routes, TMS needs a driver’s Hours of Service to determine how many more hours they can legally drive.

 

CMMS

 

Fleet Monitoring

 

Another example is CMMS, or Computerized Maintenance Management Systems. As previously mentioned in a blog, a lot of fleet managers prioritize maintenance. Expert fleet managers use CMMS to automate and manage tasks.

 

In order to manage tasks, IT teams integrate the software with its fleet monitoring tool. After integrating the software, fleet monitoring data goes directly into CMMS and generate tasks automatically.

 

Links

 

Geotab: Why You Need an API Strategy for Your Business

 

GPS Fleet Monitoring: Pro Concepts

Welcome to Part 2 of our GPS fleet monitoring guide. In our last entry, we caught up with essential GPS fleet monitoring concepts such as Live Map, Rules, Fuel Reports, and Maintenance Reminders.

However, Pro fleet managers go beyond average data skills by learning and using powerful tools. We’ll cover some Pro-level concepts in this guide by reviewing Grouping, Advanced Coaching, Dispatching & Routing, and Engine Diagnostics.

Grouping

Firstly, Pro fleet managers should know how to group their fleet. Sometimes, a fleet might have multiple divisions and branches. Each branch might have their own manager and their own policies.

Therefore, fleet managers need to learn how to group data. After grouping, fleet managers can create rules for each specific branch and ensure that data is only shared with its respective branch.

For instance, Geotab has a Rules & Groups portal. Fleet managers can manage data by clicking on Groups and adding branches. Then, fleet managers can filter Maps or Exception Reports by created groups.

Advanced Driver Coaching

Previously on the Essential GPS Fleet Monitoring blog post, we covered speeding rules. While speeding is absolutely an essential and useful datapoint, Pro fleet managers use other driver coaching metrics. Some of the best driver coaching data include Harsh Braking, Harsh Acceleration, and Harsh Cornering.

Advanced driver coaching is a powerful GPS fleet monitoring tool because managers can give better feedback to drivers and improve fleet objectives. For instance, studies indicate that harsh acceleration is closely linked to fuel usage and distracted driving. Fleets that monitor and control harsh acceleration significantly improve fuel and safety scores.

Geotab monitors acceleration and braking events through G-shock detectors. Furthermore, managers can control acceleration events by playing with their sensitivity. Some of the recommended G-shock settings include:

Dispatching & routing

Another Pro concept is dispatching and routing drivers. Pro fleet managers minimize fuel expense and simplify operations through effective route planning.

Typically, this involves plotting job sites on a map, sending jobs to drivers, and then monitoring route compliance. To illustrate, we’ll show these three functions on the Geotab platform.

Scheduling Routes

Firstly, fleet managers need to create routes. Fleet managers usually draw routes, import routes from a database, or use route optimization software. Geotab users can go into Zones & Messages and click Routes to create a route.

Sending Jobs to Drivers

Secondly, after scheduling routes, fleet managers communicate with their team. Managers can click “Send Route to Vehicle” on the Routes page to send route to a driver’s Geotab Drive app. Also, managers can access the Message portal to chat with their drivers.

Monitoring Route Compliance

Finally, managers can monitor route compliance and productivity through reports. Two of the most popular reports include “Unmatched Routes” and “Planned vs. Actual Routes”. Unmatched Routes indicate when drivers stop at unassigned destinations, whereas Planned vs. Actual Routes show when drivers deviate from set plans.

Engine Diagnostics Data

Lastly, we’ll cover Engine Diagnostics Data, which is another Pro fleet management skill. While Maintenance Reminder is a good essential concept, Engine Diagnostics Data allow fleet managers to check engine codes and plan preventative maintenance.

Why is that so powerful? Normally, fleet managers have to take their vehicles to a shop to read engine data. However, because telematics devices remotely reads engine codes, fleet managers can pull engine data from their desk. Managers can then decide when to take the vehicle to the shop based on fault severity.

Engine Measurements

Also, managers can check a vehicle’s health by data such as battery voltage, cranking voltage, and engine RPM.

Click here to schedule Pro Training on Best Practices & Reports.

GPS Fleet Monitoring Guide: The Essentials

One of the most important fleet management skills to learn and develop is using analytical tools like GPS fleet monitoring.

According to a survey, the vast majority of fleet managers have used or will use GPS fleet monitoring by 2018. Clearly, fleet managers who never used fleet software are falling behind of their peers.In our 2018 GPS Fleet Monitoring Guide, we want to teach fleet managers about important software concepts.

The Essentials

What are some of the essential fleet monitoring concepts? Geotab, installed in over a million vehicles worldwide, considers the following concepts as essentials: Location Tracking, Rules, Fuel Reports, and Vehicle Maintenance Reminders.

Location Tracking

Location tracking remains the bread and butter of GPS fleet monitoring because that’s why most fleets start using vehicle monitoring.Geotab users can access location tracking commands by clicking the Map sidebar button. Three important Map functions include Live Map, Trip History, and Geofencing.

Live Map

Firstly, fleet managers need to be familiar with Live Map. Every single fleet GPS solution will have a map portal. On Geotab’s portal, users can view a vehicle by hovering over their map and clicking vehicles. They can also search and select a vehicle from a list.Some useful applications of live maps include providing location updates, managing drivers, and dispatching the closest driver to a site.

Trip History

Secondly, fleet managers should learn how to use the Trip History report. Again, every GPS software should allow managers to view a vehicle’s location history.Geotab users can look at a vehicle’s trip history by selecting a vehicle or driver. Then, the program replays trips with “destinations”, or events when drivers stop for a specified amount of time. In effect, managers can review or download all trips in the prior year with Geotab.

Geofencing

Finally, fleet managers need to know how to geofence. Geofences are custom map zones. Users can then set up rules and alerts with their created map zones.For example, consider the following applications. One company processed payroll by creating a geofence on a customer site and monitoring their employees’ hours. Another company set up a “Casino Rule” which alerted managers whenever their employees broke company rules by visiting casinos.

Rules

Another important GPS fleet monitoring concept is Rules & Exceptions. Rules & Exceptions are powerful tools because managers can create and manage productivity or safety rules.Some important functions to learn include Creating Rules and Viewing Exceptions.

Creating Rules

Before managers can view reports, they have to create rules. Geotab uses a Rules portal, where managers can quickly change Rule Settings, apply Advanced Settings, or Set Notifications.For example, for custom Speeding rules, managers can manage event triggers by dragging a bar to indicate the speed over (or under) a speeding limit. Managers can also apply Advanced Settings such as changing the Speeding Duration before an event is triggered, or setting up text and email notifications.

Exceptions

After creating rules, fleet managers need to learn how to use data. On Geotab, everything can be done through the Exceptions portal. Under Exceptions, managers can generate reports from time periods, vehicles, and rules.

Fuel Reports

The next essential concept is Fuel Reports. Fleet managers are responsible for controlling operation cost. Successful managers use tools such as Fill Up Graphs and Idling Reports.

Fill Up Graphs

Fill-up graphs are one of the most commonly used fuel management reports. It displays critical fuel data such as fuel purchases, fuel usage, fuel remaining, fuel mileage, and odometer readings.

Idling

Idling reports also deserve their own category because monitoring idling reduces fuel expense. In fact, a majority of enterprise fleets have some sort of no-idling policy.Fleet managers can create an idling management report on Geotab by going under Exceptions and selecting Idling rules.

Maintenance Reminders

Finally, maintenance reminders are also an essential fleet monitoring concept. One of the worst kept secrets for successful asset management is to always schedule regular maintenance.A smart strategy, then, is to use a tracking tool to monitor vehicle odometers or engine hours. Fleet managers can go under the Engine & Maintenance sidebar and go into Reminders to create reminder rules such as oil changes based on measured odometers.Click here to schedule a one-to-one training session to get started on myGeotab.

Fleet Maintenance Management: GPS & Engine Diagnostics Data

Enterprise fleet maintenance management can either make or break a fleet manager’s career. Why?

Great maintenance makes fleet managers look like superstars because the fleet is productive and runs at a low cost. Bad maintenance, meanwhile, will cause a fleet to miss its productivity targets and ultimately force fleet managers to look for a new job.

Thankfully, fleet managers use a few tools to help them monitor enterprise fleet maintenance. For instance, managers use anything from basic monitoring reports to advanced engine diagnostics.

These reports include:

  • Basic GPS data. A lot of fleet managers collect GPS data such as vehicle location or driving habits to plan maintenance and monitor risk drivers.
  • Engine diagnostics data. Fleet managers also use advanced engine diagnostics to get more data and proactively plan maintenance.

We will discuss how fleet managers use both basic GPS data and engine data to improve enterprise fleet maintenance management.

Basic GPS & Useful Data

Firstly, fleet managers can use basic GPS data for better maintenance. Basic GPS data is simple, yet, effective. Here are some examples.

 

fleet maintenance management

 

Maintenance Reminders

Maintenance reminders are one of the important GPS data because it springs the entire team into action.

For instance, managers might schedule check-ups by either vehicle usage or by period. Fleet managers can then use GPS to keep track of odometer or time data and schedule regular maintenance.

Utilization Reports

Next, fleet managers need to collect data to distribute fleet utilization. For instance, while fleet managers would love to order the newest trucks, they would probably get into trouble if they order new trucks while old trucks are sitting in a yard.

For that reason, utilization reports contain useful GPS data that organizes the fleet’s resources. Fleet managers can see and use under-utilized vehicles rather than buying new trucks or burdening the other fleet trucks.

Driver Reports

Finally, fleet managers use GPS data by taking a look at driver reports. Bad driving increases a vehicle’s wear and tear, and in turn, increases downtime. Some fleet managers use driving event rules to evaluate and train risky drivers.

Engine Diagnostics Data

Secondly, fleet managers use engine diagnostics data to refine their enterprise fleet maintenance management plan. Engine diagnostics dig a bit deeper than basic GPS data. Geotab’s data engineers partnered with OEMs to collect more data and codes from engines. Here are some examples of additional data.

 

 fleet maintenance management

 

True Odometer

GPS odometer readings might be different from “True” Odometer readings. That’s because GPS odometers draw their data from location data whereas True Odometers draw their data directly from engine use. Why are True Odometer readings more accurate?

The answer is idling. Idling uses the engine which causes wear and tear. Therefore, fleet managers should absolutely consider idling data when planning regular checkups.

However, they would not get access to this data from GPS odometers because the odometer does not move when vehicles are idling. True Odometers, on the other hand, solves the idling data gap and schedules maintenance based on actual wear and tear.

 

True Idling

Speaking of idling, another important engine data measurment for fleet maintenance management is True Idling. Idling should be classified into two categories – productive idling and unproductive (or “True”) idling. Sometimes, idling might be productive. For example, garbage trucks idle when they use their containers. However, this idling is productive because that’s how garbage trucks collect and dump waste.

How can fleet managers separate idling? Geotab devices measure productive idling when the vehicle idles but the PTO, or auxiliary equipment, is on. Everything else is considered unproductive idling, or True Idling.

From there, managers can identify and train True Idlers to protect vehicles from wear and tear.

 

Engine Codes

Last but not least, engine code data are used to manage maintenance. This is perhaps the most powerful data because it allows managers to proactively find and fix issues.

Engine codes include two broad categories:

 

  • First, it covers engine faults. GO Devices read and report engine faults while non-users have to take their vehicles to a shop to read engine codes. As a result, fleet managers can view a log of all issues and decide when to send their vehicle to service.
  • Second, it covers engine readings. Managers can use their technical expertise to turn engine readings into powerful preventative tools. For example, cranking voltage is the amount of voltage needed to start a truck. Managers can create a warning whenever cranking voltage goes below a certain number.

Click here to review ZenduMA, a powerful diagnostics add-in for enterprise fleet maintenance.

 

Links
Geotab: Engine Diagnostics or GPS Only Tracking: Which is Better?

How To Avoid ELD Mandate Fines

Earlier in April, DOT officers started fully enforcing ELDs. Carriers and drivers must maintain ELDs and understand how to go through an ELD inspection. Unfortunately, since April, many drivers and fleets earned ELD mandate fines for avoidable mistakes. Let’s look at some strategies on how to avoid ELD mandate fines.

 

This guide covers:

1) What are some common ELD mistakes and how can fleets avoid fines for those avoidable mistakes?

2) How can first-time fleets avoid ELD mandate fines?

 

Common ELD Mandate Fines

 

FleetWaves, a freight industry news outlet, recently published a collection of severe violations. From this list, let’s take a look at common mistakes.

 

Failure to Provide ELD Documents

 

Avoind ELD Mandate Fines

 

Some people might wonder, “How can I get fined for failing to provide documents if I already have an ELD?” The most apparent reason relates back to a lack of training. It is evident that some drivers are unable to use their ELD properly, and as a result, run into problems during inspections.

 

“Some officers are very patient and work with drivers to solve their glitches,” said a fleet manager. “However, you will run into impatient officers who issue ELD mandate fines to drivers who don’t know how to show their logbooks.”

 

Tip:

 

The biggest tip is to train drivers on how to use their ELD. For example, Geotab Drive users can submit logs via web services, emails, or screen displays. Drivers should learn each of the three methods in case a function stops working.

 

Keeping Unassigned Driving Logs

 

Another common fine is keeping unassigned driving logs. This usually occurs in drivers that try to “hide” their logs. In other words, some drivers try skimming hours by logging out of their ELD device and then marking their driving time as unassigned.

 

However, ELD devices are smart and keep an unassigned log record. Inspection officers are often not impressed when they see several unassigned hours in the log’s history.

 

Tip:

 

Managers must teach drivers to respect the ELD system. ELDs specifically stops hour skimming. Therefore, attempts to hide unassigned hours will likely result in fines.

 

Improperly Editing Hours

 

Another common ELD mandate fine occurs when drivers improperly edit hours. ELDs allow drivers to edit and add driving time.

 

Edit ELD Hours

 

Some drivers, whether on purpose or lacking HOS legal knowledge, abuse this ELD function. For example, HOS laws allow drivers to add driving time for Adverse Conditions. However, the ELD keeps a record of edit notes, location and time. As a result, when officers see an Adverse Condition edit every single evening, they will likely issue an ELD fine.

 

Tip:

 

Fleets should host regular in-person HOS training and provide legal guidebooks. Let’s stick with the Adverse Conditions example. Drivers should learn Adverse Conditions edits are allowed for severe weather or collision roadblocks. However, things like regular traffic delays are not Adverse Conditions.

 

ELD is not Mounted

 

Drivers are required to have a visible ELD mounted on their vehicle. This rule especially affects drivers who use tablet or smartphone devices. A lot of drivers have a habit of putting phones and tablets in their pocket or on another seat. Unfortunately, that habit can lead to an ELD mandate fine.

 

Tip:

 

ELD Mounting

 

Fleets should equip each vehicle with a tablet or phone mount. Additionally, the mounts should be tiltable for outside view and should be flexible to allow drivers to remove them during inspections.

 

Avoid ELD Mandate Fines for First-Time Users

 

How can first-time ELD users (or Canadian companies gearing up for the Canadian mandate) avoid fines?

 

Avoid ELD Fines

 

The top 3 tips that we compiled include:

 

1) Comply Early.

 

Some people naturally delay implementation to save money. “We will save our money by waiting until the last possible moment and then buy ELDs,” said a lot of fleet managers before the ELD deadline. In fact, some people even waited until March, the month before ELD enforcement, to use ELDs.

 

Consequently, drivers had a few days to learn the entire system. Naturally, these are the drivers that get confused with ELDs and earn fines. In the end, the business might lose more money from ELD fines than saving money from delaying ELD purchases.

 

2) Training.

 

Next, businesses need to host more effective training. Good training is the best way to avoid ELD fines because drivers learn how to use ELDs to pass inspection and how to respect the system instead of trying to bypass laws.

 

3) Manage and Teach.

 

Finally, it’s a good idea to monitor fleet drivers. Many fleets don’t realize that their drivers skim hours until the fleet picks up fines and loses safety compliance scores. Rather than risking fines, fleets are much more successful when they internally monitor their drivers with HOS compliance reports.

 

Need more training on ELDs? Click here for a Driver’s Starter Guide.

 

Links

 

FreightWaves: A freight meltdown was avoided, but not these ELD problems

 

Geotab: 4 ELD Violations That Could Impact Your CSA Score and How to Avoid Them

GoBeacon Tour: Asset Tracking Beacons

Many businesses, even those without a fleet, need tracking services. For instance, some businesses have valuable assets and need to monitor them with asset tracking beacons.

In this post, we will tour asset tracking beacons.

  • Firstly, we introduce asset tracking beacons and their users.
  • Then, we explain how asset tracking works.
  • Finally, we highlight the most important software reports.

What are asset tracking beacons and who are their users?

Asset tracking beacons are small asset tags. They monitor location data as well as other conditions such as light level, temperature, and movement.

GoBeacons, in particular, are designed for business use. The beacons combine a small 33mm x 41mm x 12mm size with a high quality multi-year battery life and durable manufacturing.

As a result, GoBeacons are used in a variety of different businesses. For example, some industry uses include:

  • Manufacturing: Warehouses use beacons to efficienize their supply chain by tracking inventory, tools, and equipment.
  • Medical services: Medics use beacons because they need to preserve and locate emergency assets.
  • Cold chain management: Food storage and suppliers use beacons to comply with food safety standards.

How does it work? (WiFi/Bluetooth Alternative)

Wi-Fi/Bluetooth beacons have a 3-stage process including: installing devices, installing receivers, and logging into software.

Installing Devices

Firstly, beacons are installed onto an asset. Most installers choose to use zip ties or screws to secure the beacons. However, for discrete installations, some installers enclose the beacons in a case and sometimes use spray-paint to camouflage the unit.

Installing a Receiver

Secondly, a receiver is installed near the beacon. Receivers include tablet & smartphone devices, modem Gateways, and in-vehicle Geotab devices. Receiver devices collect data from beacons and uploads them onto the beacon software.

Using a Software

Thirdly, users log into a portal to view their assets. Users can access this data on either a standalone BeWhere portal or on an integrated myGeotab platform.

The Cellular Alternative

Another beacon device is the cellular model. The biggest difference between this device and the WiFi/Bluetooth device is that the cellular device contains a SIM card.

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As a result, the cellular device works without a receiver and connect directly to asset tracking software. In other words, users can skip the second step in the WiFi/Bluetooth alternative where they need separate smartphone, tablet, Gateway, or telematics units.

Software Highlights

Finally, let’s review some of the most important software features.

Dashboard

The Dashboard is the beacon’s homepage. Users can view a list of all of their assets, see a live map, and review asset conditions.

Asset Map

The Asset Map shows all beacons on a live map.

First, let’s take a look at the web platform. The web portal’s map displays beacons over OpenStreet or over satellite. It’s a useful tool to take an asset location snapshot. For example, some businesses use this tool to check which facility contains a certain asset.

Second, let’s take a look at the phone app. The phone app helps track individual assets. For example, if an employee needs to locate a specific asset, they would use the app to see a proximity indicator and activate the beacon’s LED and buzzer.

Conditions Report

Finally, the beacon’s Conditions Report collects non-location data. For instance, some businesses need to review an asset’s temperature, light exposure, and crash reports.

Click here to view a GoBeacon presentation slide.

Links
Geotab Marketplace: Bluetooth® Low Energy Beacons

Tech Disruption: Restaurant Delivery Vehicle Tracking

How would you order food from a restaurant? For a long time, there was only one way. People needed to call the restaurant and place an order with in-house delivery drivers. Nowadays, people use food order apps and watch restaurant delivery vehicle tracking to monitor their food!

Transformation of Food Delivery

Traditional Boring Food Delivery

Traditionally, food delivery is boring and simple. When people want food, they would simply call a restaurant and place an order. If the restaurant offers delivery, they would send an employee to deliver food to the customer’s home. While this process worked for a long time, it wasn’t perfect. Why?

Typically, if people are ordering food, they are hungry! People want to get food right away. However, between preparing the food and sending a delivery driver, customers might wait upwards of 30 to 60 minutes. That’s not good for those as hungry as a lion!

A New Idea

How can people get faster food deliveries? A new idea came with the rise of phone apps and online orders. Similar to ordering something online, what if people can order food and schedule deliveries online?

That idea took off. Several companies including UberEats, SkiptheDishes, and Just Eat are offering food couriers. These courier services work with a restaurant to process online orders and send local drivers to deliver food to a customer. The business model got so lucrative that some of these companies are worth $50-billion.

How Does Online Food Ordering & Delivery Work?

There are usually several steps. Here is a rough process:

1. Restaurant & Courier Partnership

Firstly, couriers would partner with restaurants. The partnership helps both the courier and restaurant. For restaurants, couriers handle the entire delivery process. This includes setting up an online order menu, processing payment, delivering food, and providing restaurant delivery vehicle tracking. In exchange, couriers receive a cut out of the food order.

2. Customers Order Online.

Secondly, customers can order food online. After setting up an online menu, customers can use an app to browse an online menu, order their food, and pay.

3. Restaurants and Couriers Prepare Food & Delivery.

Thirdly, restaurants and couriers prepare the order. At the restaurants, staff receive and prepare the online order. Meanwhile, the courier receives the order, finds the closest driver, and sends them to pick up the food.

4. Delivery

Finally, when the food is finished, a driver takes the food and delivers it to its destination. Throughout the process, customers can check restaurant delivery vehicle tracking on their app to monitor their food. From placing an order to receiving food, the process can be as quick as 15 minutes.

What if I want to start my own online food delivery service?

This is not a rare thought. There are many online food delivery services. However, potential business owners face two big challenges.

Saturated Industry

The biggest challenge is the food delivery space is dominated by major players. In recent years, several businesses opened and closed because of stiff competition.

In order to compete against big names, new services have to offer something different. For instance, a common complaint against big-name food deliverers is the quality of service. Some restaurants report that drivers sometimes fail to take care of the order and deliver unfresh food. As a result, the restaurant ends up looking like the bad guys. Consequently, some new services are taking advantage by controlling their delivery quality and outcompeting the big names.

Finding Restaurant Delivery Vehicle Tracking Technology

Another barrier is finding the correct restaurant delivery vehicle tracking technology. Online delivery services rely on steady technology to quickly process orders.

As a result, new businesses need to build a system that can: 1) process online orders, 2) track the closest driver, 3) assign them to their job, and finally 4) monitor the delivery process. Thus, new services need to either hire strong programmers or buy specialized software.

Review a case study in the food industry here.

Links
The Globe & Mail: The rise of the instant-delivery lunch
BlogTO: Toronto is getting fed up with food delivery apps

Top 3 EMS Fleet Tracking Needs

Over the past few months, superheros are re-emerging! For instance, we had several debates at GoFleet on which recent superhero movie was the best. Was it Wonder Woman? Or maybe Black Panther or Avengers? However, there’s one thing we all agree on: some of GoFleet’s biggest superheros are our EMS clients. Let’s take a look at how we helped our superheroes with EMS fleet tracking.

Top 3 EMS Needs

EMS fleet tracking

I recently studied our EMS clients and compiled a list of common needs. What were the 3 most common needs? They include:

1. Live EMS Fleet Tracking

2. Driver Habits

3. Workform Management

In this post, we will cover all of these needs.

1) Live EMS Fleet Tracking

Challenge: Meeting strict response rates.

By far, live EMS fleet tracking is the #1 EMS request. And this makes sense! Quick responses to emergencies strongly affects medical success.

To illustrate the importance of response rates, take a look at a EMS compliance report. A Manitoba hospital grades EMS teams by measuring how quickly they respond to each job. For instance, for Priority 1 to 3 jobs, teams need to arrive within 7 minutes if they are in the area.

“Real time response needs real time data,” said a EMS manager. “I simply cannot afford non-real time tracking because I might choose the wrong crew and waste valuable minutes.”

Solution: Live tracking and routing

Live tracking

live ems tracking

In order to meet strict timeframes, EMS fleets use active live tracking. Active live tracking expands on 15 second GPS lag-times by using a predictive algorithm. In other words, the software predicts the next 15 seconds by using a formula from existing data. As a result, EMS users are able to follow live animated vehicle icons.

Routing

After finding a driver, the next challenge is planning the quickest route. EMS teams would then look at route optimization. Route optimization is a two-step process. Firstly, the program chooses the closest available driver. Secondly, the program calculates and shares driver’s optimal route.

2) Driving Habits

Challenge: Safety first!

Another EMS challenge is balancing quickness with safety. “A lot of our passengers are vulnerable,” said an EMS dispatcher. “We might be carrying injured people or children and seniors. Drivers need to be mindful of safety and prevent further injuries to our patients.”

Ignoring safety can lead to severe consequences. Recently, an ambulance was carrying a pregnant woman and rear-ended a vehicle. That caused the baby to be born prematurely, but thankfully, both the mother and the baby survived. However, as a result of the crash, a $117-million lawsuit was filed against the EMS.

Solution: Driver monitoring and driver coaching

Driver monitors

Two common driver monitors include vehicle trackers and cameras. Both of these devices capture driving events such as speeding, harsh braking, and harsh acceleration. Managers then review reports or footages to train drivers and promote safety.

In-cab coaching

In-cab coaching focuses on prevention rather than detection. For instance, some EMS equip their vehicles with GoTalk. GoTalk is an in-vehicle coaching device and audibly alerts drivers when they speed, harshly accelerate or harsly brake.

3) Workforms Management

Challenge: Tightening teamwork

Thirdly, EMS are always looking for ways to improve communication and teamwork. After all, EMS success requires teamwork! After dispatching an ambulance and picking up a patient, another team at the hospital takes care of the patients!

“Hospital staff find it very helpful when they receive more information,” said an EMS manager. “What are a patient’s symptoms? What tools do we need to help the patients?”

Solution: Mobile communication

ems digital work forms

Some EMS teams use mobile apps alongside EMS fleet tracking. Mobile apps are a great way to share patient notes. For example, some teams take pictures of patients or share notes of their symptoms. As a result, hospital staff can prepare for patients before they arrive at the hospital.

Links:
Government of Manitoba: Response Compliance Report
EMS1: $117M crash lawsuit: A dose of reality

CONNECTing with Innovative Fleet Management Technology

I had the chance to attend GEOTAB CONNECT 2018. GEOTAB CONNECT gathers some of the biggest leaders in fleet management, including many Geotab Partners. I had a great time learning about innovative fleet management technology. (And the food was also great – thanks Geotab!)

In this post, I want to share some emerging fleet management technology.

Electric Vehicle Tracking & Some Big News!

At the show, Geotab announced that it is acquiring FleetCarma. FleetCarma is one of the BIGGEST names in electric vehicle fleet management. Their dedicated team is a great addition to the Geotab Network, which is now positioned as an electric vehicle fleet management leader.

Electric Vehicle Wave

The timing of the news made sense. After all, electric vehicles are one of the biggest fleet management trends. Not only do EVs help the environment, they also provide savings. In fact, according to a ROI study, fleets get a payback on their investment because electricity is cheaper than fuel.

A lot of commercial and public fleets are testing EVs. The next question, of course, becomes how to manage EVs and their battery. This is where FleetCarma comes in.

FleetCarma

FleetCarma’s fleet management technology focuses on electric vehicle management. For example, FleetCarma aids with two unique EV challenges.

Picture from FleetCarma

Adding batteries to the fleet management equation. How and when should fleets charge their vehicles? FleetCarma’s tools locate EV chargers and analyze EV usage. It then combines the two data sets and recommends an optimal EV charging strategy.

EV Diagnostics. EVs have their own diagnostic data. For instance, FleetCarma collects and builds battery health reports that optimize EV asset life.

Driver Engagement

Another big fleet management technology is driver engagement apps. Why? Fleets might have access to a lot of data but that data is useless without further action. Driver engagement apps take fleet data and uses it to guide drivers.

Driver Feedback and Training

An example of a driver engagement app is Mentor by eDriving. Mentor uses Geotab data to provide feedback and training.

Feedback

One of the best practices in driver engagement is gamifiying their experience. For instance, drivers can view their Driver Score on Mentor. This Driver Score is compared against a fleet average and against weekly & monthly trends.

Training

Picture from: eDriving

Another best practice is providing live training. Mentor uses Geotab data to auto-create training courses. For instance, let’s say a driver has a low score for Harsh Driving rules. Mentor then sends targeted training videos to coach the driver. As a result, drivers can correct their performance before they get into trouble!

Continuing to Fight Against Distracted Driving

Finally, let’s discuss distracted driving. Distracted driving was a big topic at CONNECT. It makes sense because many fleets are joining the battle against distracted driving.

For instance, a lot of enterprise fleets started using distracted driving sensors or driver cameras. However, what if a fleet has a smaller budget?

Driver Distraction App

Picture from: SafeRide Mobile

Driver distraction apps are a good option for those fleets. SafeRide is a new app in the Geotab Marketplace that targets distracted drivers. Here’s how it works.

1. First, SafeRide identifies a driver through Geotab.

2. Then, when the driver starts going on the road, SafeRide locks the phone. The driver can no longer use the phone except for emergency calls or for allowed apps such as Geotab Drive.

3. Finally, 30 seconds after the car is parked, SafeRide unlocks the phone

Visit the Geotab Marketplace to discover more fleet management technology!

Links
FleetCarma: Electric Vehicle Fleet Management
eDriving: Mentor App
SafeRide