Tag: customer service

Managers shaking hands over business plans

What to Ask Your Fleet Solutions Provider Before Signing a Contract

Posted on | by Alexis | Leave a Comment on What to Ask Your Fleet Solutions Provider Before Signing a Contract

The new year brings with it new business opportunities and, in the case of fleet management, new digital solutions to better automate your workflow.

Your team’s goal should always be ensuring that your enterprise has the best solutions provider for meeting your fleet’s individual needs. That’s why there are some key aspects to bear in mind before renegotiating your business contract.

When assessing your business needs (and how your existing provider has measured up over the past year), you will want to ask yourself several questions, including: How safe were my drivers because of our software? How many of our vehicles remained secure? Were compliance or servicing issues addressed ahead of time? Did route optimization software really work for us? Was delivery route optimization successful?

On a more nuanced scale, the following factors provide a framework for assessing the services and expertise of your fleet solutions provider.

Connected trucks telematics

Technological & Industry Expertise

In the fleet industry, time is money (literally). Whether you operate in construction or the emergency industry, you need a solutions provider that can tailor technology to fit your industry needs.

With the emergence of recent ELD mandates and the constant evolution of digital technology, it’s wise for all fleet-related industries to stay ahead of the curve.

Make sure that you choose your provider wisely, taking into consideration both technological know-how and effective, scalable optimization for your specific industry’s needs.

Scalability

All fleets have had to adapt to major changes over the past few years; the pandemic, a global backlog in supply chain, regulatory compliance changes and the ongoing shortage of trained drivers have all contributed to a seismic shift in how fleets operate.

Across industries, fleets need the flexibility to either scale down or grow their operations on command. Make sure your fleet solutions provider has the bandwidth and digital tools to help your enterprise grow responsibly.

Support Capabilities

The best part of having the right fleet management software is the 24/7 support. With resources available on a continuous basis, your drivers are never alone. No matter how near or far from home, fleet tracking software can help your team stay safe, automatically recording videos of accidents, anywhere on Earth.

Fleet command centre support has never been better, offering a growing toolbox of telematics that include live real-time asset tracking, vehicle temperature tracking, driver safety coaching, and so much more.

Innovative Culture

A good fleet management solutions provider should be both wise and nimble, not only in adapting to emerging software capabilities, but to stay steps ahead of industry needs. In the telematics industry, the motto is ‘measure or perish.’

An innovative telematics provider will be able to fine tune your specific fleet needs and pair them with the best of emerging technology—in tracking devices, software interfaces and command centre platforms. Don’t make the mistake of trusting your fleet’s integrity to a provider that’s unable to out-innovate both the competition and global challenges.

Going Pro: GoFleet Systems Solutions

At GoFleet, our digital designers and telematics experts provide all the above, giving your enterprise a stable framework for optimal command centre control. We’ve established key partnerships with OEM manufacturers such as Ford, GM, Volvo, Mercedes, and John Deere, among others. Our collaborative partnership with data security leader, Geotab, has allowed our GoFleet experts to:

  • Install and operate 2 million+ telematics devices
  • Log in 100 million+ miles driven by fleets, every day
  • Process more than 40 billion data points from fleets to their command centres, daily.

That’s what drives growing industries to us, to handle their digital fleet management needs.

GoFleet’s mission is to offer the best-quality services and products available on the market, matched by the highest industry standards for telematic support.

Whether it’s route optimization software, vehicle safety reports, delivery route optimization, dispatch monitoring and much more, with GoFleet, you have the pros working for you.

Want proof? Read here about the problem areas of daily fleet operation management, or this whitepaper regarding the innovations, enhanced sensors and emerging AI technology now helping industries strive for sustainability. Our subject matter experts research industry-leading subjects to help keep your operations agile and efficient.

Some other key factors that made GoFleet an industry leader in asset management software:

Privacy

No business could survive if their private data was easily accessible. In a digital world where unsavoury characters prey on insecure data transmission lines, one can never be too cautious.

From fleet command centres to the drivers themselves, GoFleet’s industry-leading security measures allow peace of mind and security of data.

Within our Geotab datacenter security system, there’s even a Privacy Mode tool that stops live monitoring of vehicles during defined time periods. With GoFleet’s third-party identification measures, firewalls and data breach security precautions are virtually a non-issue.

Safety

While dash cams can’t necessarily prevent accidents, there is ample evidence to suggest that dash cam technology can help change the behaviours that cause accidents, such as distracted driving, harsh braking or fatigue.

Face-recognition dash cams, improved GPS navigational systems, finely-tuned vehicle sensors and AI have all moved the goalposts of possibility for global asset tracking technology, keeping your drivers and your business safe.

Driver safety and retention should be high on the list of any fleet’s priorities. GoFleet recommends ‘a culture of safety‘ be instituted in all fleet organizations, providing clear guidance and transparency in assuring the safety of their assets, as well as the privacy and well-being of their fleet drivers and operators.

Fleet safety today extends to being able to transmit engine diagnostic data, pain-point measures, remote vehicle management, engine starter inhibit technology and vehicular maintenance servicing alerts, all of which equate to a real safety commitment.

Cloud system with data protection

Data Storage & Bandwidth

Today, Cloud-based technology allows even heavy digital data to be safely transferred and stored, without weighing down any one server.  Our global solutions include 24/7 tracking over cellular networks, GPS coordinates, satellite transmissions and more, for both EV and fuel-based models.

Using our proprietary APIs for easier app-to-app interfacing, GoFleet feeds your fleet operations system with the data you need, when you need it. We even provide an IoT gateway to push your data through, from sensors and into the Cloud, for instant access.

Migration & Ecosystem Needs

Most Canadian and many U.S.-based fleets face considerable snowfall each year. Tractors and heavy farm equipment can likewise face a host of additional weather-related challenges.

One of our white papers addresses the seasonal challenge of facing harsh winters—Smarter, Made Simpler: Using Telematics to Safely Prepare Fleets for Winter.

Our global data tracking solutions offer fleets remote entry, ride-sharing access, OEM management, automated ELD logs, incident alerts, even On/Off tracking for when vehicles are stationary. Our integrated asset management system allows industries to go global, responsibly.

Energy Consumption Monitoring

Fleets that want to stay healthy and wise take full advantage of the route optimization technology available today, for improving both dispatch and delivery decisions. Our route optimization software and APIs allow for better, wiser route calculations, as well as better diagnostics.

Fuel Cards are another wise way to monitor and track consumption. Meanwhile, as more fleets began moving toward EVs, GoFleet’s electric vehicle management support has become increasingly robust. Our fleet command centre technology allows for real-time fuel and EV energy usage across your entire fleet family. We also provide Charge Assurance alerts and routine EV Charging Beta readings for EVs.

All of this translates into lower fuel and energy costs, and far wiser fleet resource management.

Regulations, Compliance & Driver Inspection Reporting

Did you know that it was possible to retain good drivers and improve morale and driver safety through smart digital data engineering? GoFleet’s Mobile Driver solutions integrate your fleet’s operating system to simplify data retrieval, while boosting driver safety and performance.

Current digitized reporting technology includes Driver Video Reviews, Digital Time Cards, Delivery Form Creation, Driver Messaging and Training, Indoor Tracking, OEM & Car Sharing, Fuel & Maintenance Management, ROI Calculators, Asset Monitoring, Cold Chain tracking sensors, E-learning, Team Performance scoring and Rewards Program management.

Our nimble fleet mobile apps—including Mobile Dispatch, ZenScores, ZenduForms and ZenduMessenger, to name a few—have successfully automated data tools for capturing fleet telematics across all industries. What this means for fleets:

  • Streamlining the Work Order Management Process by electronically filling out safety and vehicle inspection reports across fleet operations.
  • Complying with ELD mandates by automatically logging-in work hours directly into electronic logbooks, providing actionable data for fleet reports.
  • Receiving automated diagnostic data and vehicle inspection reports, allowing for improved scheduling of vehicles for routine maintenance needs, as well as alerts to safety concerns.

They say forewarned is fore-armed. With GoFleet’s seamless integration of the best in digital device telematic technology available today, your fleet will always stay ahead of any curve.

GoFleet & Go Home

Make sure your operations team properly assesses both your fleet capacity and constraints, long before you sign on the dotted line. Nothing costs a fleet more than inadequate support, creating efficiency backlogs and security breaches that were easily avoidable.

To find out where future fleet technology is heading, and how to surf ahead, just ask. GoFleet offers free demos and customized efficiency assessments that help teams navigate emerging technologies. This lets fleet operations teams, and their drivers, finish work earlier and wiser.

This year, don’t work harder. Work smarter.

Common IoT Frustrations After Implementing New Technology

Posted on | by Anna | Leave a Comment on Common IoT Frustrations After Implementing New Technology

When a business adopts a new technology or tries a new strategy, sometimes the change can provoke frustration. This is because some employees may struggle to see the value in the change or employees may prefer to complete work the way they’ve always known. However, it’s important to remember that new technology is critical for businesses that are looking to grow as it drives new levels of success. So with this being said, managers must do everything they can to ensure a smooth transition of adopting new technology. When discussing the adoption of IoT solutions, managers must do what they can to limit common IoT frustrations among their teams.

 

Common IoT Frustrations & Possible Solutions

 

Having New Quantities of Data

When new IoT solutions are deployed, businesses can struggle and become frustrated about what to do with the vast quantities of data that they now have. This frustration is amplified when there is no guidance or direction as teams can become overwhelmed or unsure of their work. So whenever a business implements a new technology, it is always recommended for management to take advantage of the training and support available. Regardless of if managers feel as though their team can do so without it, having additional guidance about how to use the tool can help ensure that employees are not only using it properly but using it to its fullest potential.

 

Service Interruptions and Outages

When it comes to the service of your IoT solutions, there are concerns that there will be a lack of service with the technology. This comes from the fear that with any new computerized tool, there could be periods where it just doesn’t work. While this is a common IoT frustration that many could encounter for various reasons, it’s critical for businesses to do what they can to keep this frustration at a minimum. This includes managers or decision-makers to do their due diligence and research the company they’re about to work with. This will ensure that businesses are working with a service provider who is known to have uninterrupted service, generally fast log times and quick customer service response times.

 

Lack of Acceptance

One final frustration that many companies face is the frustration of team members not being open to adopting new tools. As many teams prefer to stick to routines, sometimes it can make implementing new technology difficult. And when teams are reluctant to take on new ways of working, it can make it that much harder for management to run departments or for organizations to grow. So management should always be encouraging and transparent about what the technology can do for employees and the company as a whole. Often, this can help encourage acceptance.

For example, at first, the implementation of new digital form solutions like ZenduForms may not be widely accepted by employees as it can appear to be more of a hassle to learn. However, after the right training is completed and employees are shown how it can help them and the company, it is likely that it will be more widely accepted. Interested to learn more about how ZenduForms could benefit your business? Contact our sales team to learn more today!

Every business will feel growing pains at some point, especially when new tools are continuously introduced. However, it’s important to anticipate such frustrations related to the new tools and for managers to do what they can to limit them. Not only does this require management to ensure that the proper training is completed when a new IoT tool is introduced and to be enthusiastic for the growth it could allow, but to do their due diligence while researching the success of the service provider. Keeping these three IoT frustrations and solutions in mind will not only make the transition to innovation easier, but will help ensure success rather than failure.

ELD’s – How to Choose the Right Solution

Posted on | by Anna | Leave a Comment on ELD’s – How to Choose the Right Solution

Currently the transportation sector is undergoing major changes as the Federal Motor Carrier Safety Administration (FMCSA) and the Canadian Council of Motor Transport Administrators (CCMTA) are creating regulations to better the transportation industry. The main topic of discussion is the new regulation which encourages being ELD compliant. This mandate looks to enforce the use of Electronic Logging Devices (ELDs) in commercial vehicles. While ELD systems are already enforced throughout the United States, Canada is following suit by enforcing the widespread compliance of such electronic logbooks.

With the deadline to become ELD compliant quickly approaching, it’s important for drivers and fleet managers to review whether or not they actually are compliant, and if they’re not, to begin to take the right steps to obtaining an electronic logging device. 

 

Temporary Compliance Under The Grandfather Clause 

 

Even though commercial fleets within the United States are already required to meet ELD compliance, Canadian fleets will soon be under similar regulation. At the moment, electronic logging devices are not mandatory for all vehicles if the vehicle was using an AOBRD (Automatic On-Board Recording Device) prior to December 18, 2017. If an AOBRD was used prior, the drivers will not be forced to implement ELDs until the mandatory start date of June 12, 2021. However, if no AOBRDs were put into use before December 18, 2017, carriers and drivers will be required to use ELDs as of December 16, 2019. 

 

While there are additional specifications to this regulation depending on the daily use or age of the vehicle, it is always recommended that fleets perform additional research to ensure that they are compliant.

 

Not ELD Compliant? Under The Grandfather Clause? – What You Should Do 

 

If you’re part of the many who are noticing that your fleet will not be compliant come December 16th, or June 2021, it’s critical that you begin to take the right steps to becoming compliant. Or in other words, look for a solutions provider. However, depending on your business, there will be different features that you should pay attention to when investing in an ELD. Specific qualities will not only allow you to stay ELD compliant, but improve your business overall. 

 

Key Factors In Considering How to Choose an ELD Solution 

 

Vehicle Flexibility 

When researching electronic logging devices, it’s important to confirm that the device you’re investing in will work in any type of vehicle. Ensuring that an ELD can be used in nearly any commercial vehicle guarantees that your business can grow and that the device can continue to be used. Ensuring that you will be complaint in the future and that the technology is well worth the money you are spending. 

Simple Installation And Use 

When you’re adopting new technology, it’s critical that the tools you’re implementing are easy to use or install. Devices that are focused on user experience mean that your fleet will embrace it rather than dread it. As well, when a new tool is easy to use, you’re more likely to see positive results from it as there are no excuses to not use it. 

Affordability 

While researching a product, it can sometimes be hard to not be discouraged by the price. However, when it comes to ELDs, you’re investing in the future of your business. Meaning, you aren’t only spending money to better your fleet, but often, the solutions will help you save money in the long run! 

Mobile-Friendly 

With technology advancing, it seems as though everything can and should be synced to smartphones. With that mindset and the ability for many solutions providers to do this, it’s critical to confirm that your ELD is mobile-friendly. Ensuring that your solution has smartphone connectivity will make it simple to use and easy to implement. 

Consistently Evolving 

In addition to ensuring that an electronic logging device can be used on any vehicle, it’s also important to confirm that the device is agile. Purchasing an ELD that is continually evolving will guarantee that no matter how regulations or business goals change, it will be a worthwhile investment.  

Leverage The Cloud

Using an ELD that is cloud-based will only benefit you as a fleet driver, owner, or manager as data can be accessed from anywhere. No longer will you need to wait for drivers to provide you with paper documents or wait until you’re provided access to files, everything can be obtained through the cloud. While remote access to data is a major advantage of using cloud-based ELDs, there are additional benefits;

  • Increased reliability as data is continuously backed up and stored, 
  • More reliability as there is no pairing process required,
  • Better battery life as power consumption can be reduced,
  • Better compatibility to various platforms such as Android and iOS, 
  • Easy document access so showing compliance is simple, 
  • And consistent coverage regardless of cellular coverage. 

Expandability 

It is critical that you are unlimited with the data you’re gathering from ELDs. With this said, expandability (or having unfiltered access to data) is a focus that many are unaware of until they need it! Being able to easily share data to third-party vendors or being able to use integrations through third-party solutions is a feature that needs to be highlighted as it can help make fleet management much easier! 

Customer Service 

When you’re using any service or buying any product, it’s important to do business with a company who aims to achieve positive customer interactions every time. If you forgo doing business with a customer-focused organization, you may run into problems in the future. With this being said, while you’re researching your next ELD, let us know. We always strive to ensure that our customers are happy not only with the solution they’re investing in, but the experience they’re having!

GoFleet Promo Offer Free Go Device and Harness with ELD SolutionWith the deadline to be ELD compliant quickly approaching, be sure to take advantage of our GoFleet Promotion that can save you hundreds today! 

 

 

 

Thank you Robin Kinsey, HOS/ELD Training Specialist for the valuable insight via Geotab.