fleet manager Archives - GoFleet Tracking

Driver Turnover: How Telematics Can Reduce It

Posted on March 16, 2020 | by Anna | Leave a Comment

Just like in any industry, even some of the largest transportation companies encounter turnover. However, in recent years the discussion of employee turnover and the need to counter it has grown due to increasing rates. In 2019, it was reported that in the third quarter, large U.S. fleets saw driver turnover increase by 9% to reach 96%. With such high rates, it shows that fleets must work even harder to encourage employee growth and encourage drivers to stay. Recently, fleets of various sizes are starting to look at how telematics and new technology can help combat high driver turnover.

Telematics Solutions To Reduce High Driver Turnover

With job expectations changing and technology advancing, many have found that telematics could be a solution to combating high driver turnover.

Focusing On Optimization And Task Streamlining

When looking at the transportation industry and the need to reduce employee turnover, it’s important to use new technology to make work more efficient or enjoyable for drivers. One way this is being approached is by employers who are utilizing technology to their advantage. Specifically by implementing and introducing tools to increase productivity and simplify tasks.

For example, using management and automation solutions to reduce much of the repetitive or administrative tasks that drivers must complete. This can be seen through electronic logging devices (ELDs) like the Geotab Drive ELD that automatically records and produces logs about driving history or even solutions like ZenduWork that quickly optimizes dispatching routes and allows for work orders to be completed electronically. When tasks are simple to complete, many drivers could begin to feel efficient and happy with fewer challenges to overcome.

Focusing On Training And Support

Another approach to combating driver turnover is maintaining a workplace that focuses on boosting employee skills. Specifically by ensuring that drivers will always be provided with new training opportunities and coaching support to ensure they’re driving safely. When this option is available many drivers can feel a sense of connection and positive morale as they see their employer wanting to help them succeed! Thus, prompting a satisfied (and more skilled) workforce! This is seen by implementing software solutions such as ZenScore, an interactive training dashboard that encourages safe and efficient driving habits throughout fleets. The solution allows fleet managers to not only create and set up training modules to boost skill and learning but can act as a tool for measuring KPIs and productivity automatically and electronically.

Focusing On Rewards And Culture

The final approach that many fleets are taking to attempt to reduce driver turnover is offering rewards and maintaining a positive workplace culture. As many drivers can be on the road alone for hours or even days, it’s important to keep their work morale high! Forgoing this may result in drivers feeling disconnected, unmotivated or even unwilling to stay with the company. To help combat each of these issues, some fleet managers are doing the following:

Measuring KPIs and coordinating friendly competitions that offer rewards to those who meet and excel past set criteria. For example, holding weekly or monthly contests that reward the driver who speeds the least.
Offering additional paid time-off, increased pay wages or gift card bonuses for drivers who are going above and beyond driving expectations. For example, rewarding the safest driver each quarter with some sort of incentive.
Encouraging social connection and positive culture with drivers on the road by organizing company events so they feel part of a team.

For many fleet managers, they could be feeling pressure to change their workplace in order to try to combat any high driver turnover that they may be facing. In times like this, it’s critical to implement the right processes and procedures to keep drivers happy, productive and satisfied with their current position. As you have read, in some circumstances technological solutions can help with this. If you’re interested in learning how certain telematics solutions such as electronic logging devices, ZenScore, or ZenduWork may be able to positively influence your fleet, contact us today!

What Happens If You’re Not ELD Compliant

Posted on November 21, 2019 | by Anna | Leave a Comment

December 16th, 2019 is an important date for many commercial fleet organizations as it marks the day that commercial drivers are required to install and fully understand how to use ELDs within their vehicles, unless an AOBRD was in use prior to December 18, 2017. But, if an automatic onboarding recording device was in use prior to December 18, 2017, drivers will have an extended deadline of June 21, 2021, to become ELD compliant.

While there was a soft enforcement period which graced drivers with not having ELD violations affect their CSA scores, full enforcement will be in effect shortly.

What Being ELD Compliant Means

Being ELD compliant means that a commercial fleet which meets the criteria in relation to the ELD mandate must have the ELD recording device. As well, it’s worth noting that the electronic logging device must be self-certified, and in Canada, the devices must be third-party certified. Meaning, work-rest cycles will be obeyed as service compliance and fatigue management is at the core of this.

Apart from having the proper device, being ELD compliant also means that the drivers who are operating commercial motor vehicles must also know how to use the device. Specifically, how to provide authorized safety officials supporting documents or information regarding their travels.

“As an industry we are committed to improving road safety. Today’s announcement is a big step in the right direction and initiates the countdown toward the elimination of paper logbooks as a legal compliance option. The Canadian introduction of third-party certification of ELD devices will also ensure that the non-compliant operators in our sector cannot find workarounds to hours of service compliance in an electronic monitoring environment.”

–David Carruth, Chairperson, Ontario Trucking Association.

Common Violations

As the deadline to be compliant with electronic logging devices quickly approaches, it’s critical to understand that the regulation will be strictly enforced. Among the many infractions a driver could receive, below are the four most common, and possibility the most detrimental to drivers or fleets.

Affect CSA Score

For carriers, the Compliance, Safety, Accountability (CSA) program helps to hold motorists accountable for their role in road safety. The program looks to monitor unsafe driving, vehicle maintenance as well as driver fitness with hopes to encourage fleets to operate in a safe manner. While there are many factors that make up your CSA score, it’s important to remember that once ELD compliance is in effect, failing to meet standards can lower your score. With severity ranging depending on the ELD infraction, fleets can’t risk it as low CSA scores can result in more roadside inspections as well as interfere with best-paying load or good business opportunities. Additionally, depending on the violation, drivers may be placed out-of-service until they are compliant.

Some violations that are known to typically be weighted more heavily in terms of severity are listed below;

No record of duty status
Using an incomplete or wrong method to record HOS (Hours Of Service)
ELD screen unable to be viewed from outside of the vehicle
Using a device that is not registered with the FMCSA (Federal Motor Carrier Safety Administration)

Out Of Service

If a driver is found to not have the proper ELD device for their commercial vehicle, it is possible, and likely that they will be placed out-of-service for at least 10 hours based on OOSC (Out-Of-Service criteria). While this typically occurs if a driver creates false reports or uses unauthorized ELD or ABORDs, being OOS can be detrimental. Not only are drivers unable to work for a lengthy period of time, or until they are compliant, but being out-of-service directly correlates to lost revenue as no work is completed.

Penalties fines

As one can assume, violations will have penalties and fines associated with them. Depending on the severity of the violation, the fine received can be thousands of dollars, translating into wasted finances that could be used to better the fleet. On average, the North American Trucking Association found that the average fine associated with failure to comply was $2,867, with the highest recorded fine being $13,680.

Towing costs

In addition to penalties and fines, fleets can see additional expenses adding up if they are not ELD compliant. One major expense to highlight is the cost of towing non-exempt vehicles if the driver is placed out-of-service. Depending on the location of the vehicle, the tow can cost hundreds.

With the repercussions of not being ELD compliant looming over some fleets, it’s crucial for businesses to begin anticipating their transition to the new device. As discussed, overlooking such an important change can greatly impact the success of the fleet.

With the deadline for ELD compliancy quickly approaching, be sure to take advantage of our GoFleet Promotion that can save you hundreds today!

ELD’s – How to Choose the Right Solution

Posted on November 11, 2019 | by Anna | Leave a Comment

Currently the transportation sector is undergoing major changes as the Federal Motor Carrier Safety Administration (FMCSA) and the Canadian Council of Motor Transport Administrators (CCMTA) are creating regulations to better the transportation industry. The main topic of discussion is the new regulation which encourages being ELD compliant. This mandate looks to enforce the use of Electronic Logging Devices (ELDs) in commercial vehicles. While ELD systems are already enforced throughout the United States, Canada is following suit by enforcing the widespread compliance of such electronic logbooks.

With the deadline to become ELD compliant quickly approaching, it’s important for drivers and fleet managers to review whether or not they actually are compliant, and if they’re not, to begin to take the right steps to obtaining an electronic logging device.

Temporary Compliance Under The Grandfather Clause

Even though commercial fleets within the United States are already required to meet ELD compliance, Canadian fleets will soon be under similar regulation. At the moment, electronic logging devices are not mandatory for all vehicles if the vehicle was using an AOBRD (Automatic On-Board Recording Device) prior to December 18, 2017. If an AOBRD was used prior, the drivers will not be forced to implement ELDs until the mandatory start date of June 12, 2021. However, if no AOBRDs were put into use before December 18, 2017, carriers and drivers will be required to use ELDs as of December 16, 2019.

While there are additional specifications to this regulation depending on the daily use or age of the vehicle, it is always recommended that fleets perform additional research to ensure that they are compliant.

Not ELD Compliant? Under The Grandfather Clause? – What You Should Do

If you’re part of the many who are noticing that your fleet will not be compliant come December 16th, or June 2021, it’s critical that you begin to take the right steps to becoming compliant. Or in other words, look for a solutions provider. However, depending on your business, there will be different features that you should pay attention to when investing in an ELD. Specific qualities will not only allow you to stay ELD compliant, but improve your business overall.

Key Factors In Considering How to Choose an ELD Solution

Vehicle Flexibility

When researching electronic logging devices, it’s important to confirm that the device you’re investing in will work in any type of vehicle. Ensuring that an ELD can be used in nearly any commercial vehicle guarantees that your business can grow and that the device can continue to be used. Ensuring that you will be complaint in the future and that the technology is well worth the money you are spending.

Simple Installation And Use

When you’re adopting new technology, it’s critical that the tools you’re implementing are easy to use or install. Devices that are focused on user experience mean that your fleet will embrace it rather than dread it. As well, when a new tool is easy to use, you’re more likely to see positive results from it as there are no excuses to not use it.

Affordability

While researching a product, it can sometimes be hard to not be discouraged by the price. However, when it comes to ELDs, you’re investing in the future of your business. Meaning, you aren’t only spending money to better your fleet, but often, the solutions will help you save money in the long run!

Mobile-Friendly

With technology advancing, it seems as though everything can and should be synced to smartphones. With that mindset and the ability for many solutions providers to do this, it’s critical to confirm that your ELD is mobile-friendly. Ensuring that your solution has smartphone connectivity will make it simple to use and easy to implement.

Consistently Evolving

In addition to ensuring that an electronic logging device can be used on any vehicle, it’s also important to confirm that the device is agile. Purchasing an ELD that is continually evolving will guarantee that no matter how regulations or business goals change, it will be a worthwhile investment.

Leverage The Cloud

Using an ELD that is cloud-based will only benefit you as a fleet driver, owner, or manager as data can be accessed from anywhere. No longer will you need to wait for drivers to provide you with paper documents or wait until you’re provided access to files, everything can be obtained through the cloud. While remote access to data is a major advantage of using cloud-based ELDs, there are additional benefits;

Increased reliability as data is continuously backed up and stored,
More reliability as there is no pairing process required,
Better battery life as power consumption can be reduced,
Better compatibility to various platforms such as Android and iOS,
Easy document access so showing compliance is simple,
And consistent coverage regardless of cellular coverage.

Expandability

It is critical that you are unlimited with the data you’re gathering from ELDs. With this said, expandability (or having unfiltered access to data) is a focus that many are unaware of until they need it! Being able to easily share data to third-party vendors or being able to use integrations through third-party solutions is a feature that needs to be highlighted as it can help make fleet management much easier!

Customer Service

When you’re using any service or buying any product, it’s important to do business with a company who aims to achieve positive customer interactions every time. If you forgo doing business with a customer-focused organization, you may run into problems in the future. With this being said, while you’re researching your next ELD, let us know. We always strive to ensure that our customers are happy not only with the solution they’re investing in, but the experience they’re having!

With the deadline to be ELD compliant quickly approaching, be sure to take advantage of our GoFleet Promotion that can save you hundreds today!

Thank you Robin Kinsey, HOS/ELD Training Specialist for the valuable insight via Geotab.

Taking Your Fleet Telematics to the Next Level

Posted on November 4, 2019 | by Anna | Leave a Comment

With basic telematics implemented into your fleet, you are now able to track the location, movement and speed of all of your vehicles, which helps your organization increase efficiencies, and effectively, reduce wasted time and improve costs.

So, what comes next?

Advanced Fleet Tracking
Once you have the basics in place, you can start to dive deeper into telematics technology in order to really fine tune and optimize your fleet operation.

Check out these major benefits your company can gain by implementing advanced fleet telematics solutions.

Increased Safety
By monitoring driver behaviour – things such as how fast your driver is driving and how aggressive their driving may be – you can use technology that allows you to talk to the driver and coach them through safer driving practices, thereby increasing safety for them and for your vehicle.

It has been shown that drivers who are aware that their driving habits are being monitored, are more apt to perform safer behaviour which not only increases their safety, but also reduces accidents and damage to vehicles and freight.

Increased Efficiencies
By using real time communication as an add-on to your basic telematics, and adding in some routing apps, you can manage driver routes more efficiently – if there is an accident, you would be able to re-route the driver and eliminate wasted time having them stuck in traffic with high priority loads on the vehicle.

By using some of these type of add-ons to your basic telematics, adding a few minutes more to your driver’s HOS (Hours of Service) can really increase your fleet efficiency and delivery rate.

Reduce Operating Costs
In being able to track even the smallest things, such as idling time and minimizing it, a fleet can increase savings by reducing fuel costs. Other things that can be looked at are tracking at a more granular level, such as live movements on a map, maps routing, stopping vehicles, accidents and who’s responsible, which allows for increased productivity thereby reducing costs.

Optimize Vehicle Performance
With advanced telematics, sensors can send out alerts about engine issues and other diagnostic problems. Further to that, the data can be used in a predictive manner to determine when service should happen on a vehicle and allow for advanced planning in order to ensure as much uptime for the fleet as possible and manage the expenses related to repairs.

Reduce your Carbon Footprint
It’s a hot topic these days more and more companies realize that not only is this good for business, it’s good for the planet as well. By reducing your fleet’s idling time and decreasing speeding (thereby reducing the amount of exhaust and CO2), not only are you increasing the safety of your fleet and drivers, increasing your efficiencies and reducing your costs, you are also helping to do your part in reducing emissions in the air for our future generation.

Streamline Compliance
With the Canadian ELD mandated for June 21st, 2020, it is imperative that fleets ensure they are compliant and implementing advanced telematics not only ensures this but provides many other benefits previously mentioned. In addition to the benefits, the cost of not being compliant is expensive and can be avoided with the correct telematics solutions in place.

Do you need to upgrade your telematics plan for advanced fleet tracking?
Some features are already built into your tracking device that collects the data and some solutions require you to step up to the next level of offered services and products.

In order to get the most out of your fleet telematics so that you can save your company time, money and increase efficiencies and safety, give GoFleet a call. We are here to help create a customized and fully integrated telematics solution that is specific to your needs and lets you get the most value for your money.

Advanced fleet tracking is much more than GPS services and with the telematics of the future, there are and will be so much more you can do in order to continually create the best fleet management company you can envision.

GoFleet – Connected Technology. Smarter Solutions.
Discover more about GoFleet and its Telematics Services

10 Top Fleet Manager Job Skills

Posted on August 29, 2018 | by Jimmy Song

Bill Gates is one of the most successful business superstars. One of his management philosophies include: “We’ve got to put a lot of money into changing behaviour.” How does that quote relate to fleet manager job skills?

Successful fleet managers (or any jobs) need to invest money and time to hone their behaviour. Similar to Bill Gates, one of my mentors taught me that you can only master your craft if you spend time to understand your craft and have passion to consistently improve.

What are the most important fleet manager job skills?

I used a simple tool to collect and analyse top fleet manager job skills. I sampled several Fleet Manager job postings and then ran a top keywords report. And what were the results? According to a bit of fact-digging and statistics, here are the top fleet manager job skills:

Management

Not surprisingly, management leads all job skills. Fleet managers are expected to lead and motivate other people. In particular, fleet managers need to set policies, build relationships, and manage results.

Customer Service Skills

An underrated but important skill is customer service skills. Why? Well, if you think about it, fleets are in the business of customer service. Fleet managers that understand customer service usually have happier customers because these managers know how to create customer-friendly policies.

Transportation Knowledge

The next category is general vehicle knowledge. Even though I consider myself to be good with other people and customers, I’d probably fail at being a fleet manager because I am not as savvy with vehicles. Fleet managers need to know almost as much as a mechanic because they are always chatting with bosses, vendors, or drivers about vehicles.

Maintenance

Even though fleet managers do not directly work on maintenance, they should at least have a background in maintenance. Fleet managers are measured on their fleet’s uptime and efficiency. For that reason, some common tasks include creating preventative maintenance policy and overseeing work tasks.

Diversity & Inclusivity

According to a survey, many new drivers are ethnic and young. Successful fleet managers understand how to relate to different people and overcome challenges such as language barriers or age gaps.

Safety

“Safety is the number priority” – says a million different fleets! One way or another, fleet managers are responsible to creating policies, coaching drivers, and leveraging technology to reduce safety incidents.

Process-Oriented

Fleet managers need to be process oriented. Especially in today’s world of time saving software, fleet managers have to find ways to modernize and efficienize their processes. For instance, some companies completely replaced paperwork with automatic software processes.

Financials

Why is it important for fleet managers to know financials? Though you don’t need to be a math wiz, fleet managers should know enough financials to manage a budget and present financial performance. Nowadays, fleet managers are expected to keep track of their department’s spending and cost.

Vendors

Finally, fleet managers should be very familiar with vendors. Some fleet managers might work with dozens of different vendors such as repair shops, vehicle providers, or software solution providers.

Did you enjoy our list or have any other skills? Leave them below in the comments!

Tag: fleet manager