gofleet, customer success, telematics, fleet

GoFleet’s Approach To Customer Success

Over the last 10 years, our three offices in Canada, the United States and the United Arab Emirates have been dedicated to helping hundreds of customers and businesses worldwide to step up their games in the fleet management sector and transform their fleet into a productivity machine. Now it’s time to have you on board with us on this exciting journey and experience the GoFleet difference. 

 

Who Is GoFleet? 

We are in the business of connection and digitalization, offering fleets of any size a tailored solution that helps them grow and succeed, all powered by telematics. At GoFleet, our vision is to bring the most powerful hardware, simple but useful software, and exceptional services together to delight every customer. Collaborating with industry-leading partners and blending in our own unique solutions, advantages and expertise, we believe we can provide you with the right answer for any challenge and pain point you encounter. 

 

What Does GoFleet Do?

GoFleet provides pioneering end-to-end fleet management hardware and software solutions covering every link of fleet operation, from asset tracking, vehicle health monitoring, dispatching, routing to safety management, vehicle maintenance and data storage. Our wide range of products can address customer’s pain points and challenges in every single fleet management aspect, including fuel management, asset tracking, maintenance diagnostics, drivers’ behaviours monitoring and training, routing and dispatching, electronic logging devices and many more. All our products are built and designed upon the foundation of our commitment to improving your fleet management experience in five core objectives: productivity, safety, optimization, compliance and expandability. 

We have previously worked with countless customers from a diverse range of industries to show them how we keep our commitment and transform their workflows from the bottom up. Boston Pizza, one of Canada’s largest and leading casual dining chains, put our telematics tracker into real-world testing and installed it on every delivery vehicle. Since day one, the franchise owner immediately noticed an improvement in delivery efficiency and customer satisfaction across the board. Our tracking solution helps to streamline deliveries and significantly reduce wait times for both delivery drivers and customers. With access to delivery vehicle real-time locations and status, the kitchen chef can now make sure the order is prepared and fresh out of the oven right when the next delivery vehicle is back at the restaurant to pick it up. This ensures that food is not sitting around waiting to be picked up, and customers can receive the freshest and warmest food as fast as possible. 

Our partnership with CR&R Environmental Services further showcases our determination to help businesses in improving fleet safety performance. CR&R Environmental Services is an innovative waste and recycling collection company serving more than 3 million people in numerous countries. Prior to contacting us, CR&R Environmental Services experienced multiple instances where vehicle cameras were not recording or functioning. The camera is an essential piece of equipment used to record video footage of the operations, and an unreliable camera system is simply unacceptable. Loss of footages may put businesses in a disadvantageous position if liability disputes arise when one of the company’s vehicles gets involved in a collision or accident. CR&R Environmental Services reached out to us to see if we can offer an innovative safety solution to replace their current one. Our team worked hard and delivered on promises by leveraging telematics’ power and brought on a highly reliable and capable 360-degree camera system alongside an intuitive software platform. After the implementation, the CR&R Environmental Services noticed an increased level of visibility, reliability and productivity compared to their old system. They feel more confident in their ability to review driving footage in case of an accident and use these videos to train drivers and improve drivers’ skills. 

System integration and optimization are at the core of every product we create. Every piece of equipment, hardware and software we designed works seamlessly together. We deeply understand many customers are frustrated by the incompatibility between different systems and platforms, and it’s our job to bring them all together into one unified fleet management platform that enables you to do everything anywhere. All you have to do is focus on what matters and leave the rest of the hassles to us. 

 

Why Does GoFleet Care?

We take great pride in our products and in building relationships with our customers. We put people, product quality, innovation, environment, the end results, and your feedback at the forefront of everything we do at GoFleet. We deeply care about each of these aspects, and that’s why we adopt cutting-edge technologies to enrich each of them. 

 

People

Everyone’s safety is our top priority. We introduced a range of safety products all aimed at protecting your fleets drivers’ safety. From the driver distraction camera to the collision avoidance system, they are life-saving tools that can make a big difference at the most critical moment. They also give fleet managers and drivers extra peace of mind and an extra layer of protection during everyday operations. 

Our industry-leading customer service team is at your service no matter what problem you encounter in using our products. We provide easy and hassle-free device installation and training guidance so that you can implement our products across the entire fleet in just a matter of time. We offer remote diagnostics support to quickly assess and resolve your issues without the need for you to wait for a technician to come and help. The 24/7 support directly from product manufacturers is included with our ProPlus subscription, and if necessary, we will send in technicians to your sites to help you fix the issues and get your vehicle back on the road as fast as possible. 

 

Quality

We know that you have high expectations for product quality and want a product that works as promised and marketed. That’s why we conduct rigorous testing to ensure each one of the products we ship meets or exceeds our stringent quality standards. Additionally, we know that you want a device that doesn’t compromise and works in any weather conditions and environments. Most of the hardware products we sell are waterproof, shockproof and highly durable, giving you the freedom to use them in any environment. 

 

Innovation

Innovation is in our DNA. We strive to bring you the best and latest technology and incorporate them into our products. We want you to fully experience and utilize our products for a long-lasting period. That’s why we keep adding new features and fix any bugs by frequently pushing new software updates to your device and system. We are committed to bringing in the best available technology such as artificial intelligence and machine learning algorithms to make your products even smarter throughout time, so when you own our products, you not only gain the right tools to tackle any current challenges but also fully prepare yourselves for the future. 

 

Planet

We care about our environment deeply. The first step we are undertaking is helping businesses and fleets to convert their entire workflow to a paperless model. With all the fleet data stored over the cloud database, we can truly digitalize how information is being used, analyzed and shared within the corporation. We are also incorporating environmental metrics and benchmarks into our vehicle tracking dashboard to allow fleet managers and drivers to access the vehicle emissions and fuel economy information throughout their operation. 

Another initiative that we are taking to safeguard the quality of our living environment is providing the right tool to help businesses’ existing fleet transition into a fully electric vehicle fleet. Working directly with electric vehicle manufacturers, we have developed unique capabilities to access electric vehicles’ data and ensure your electric vehicle has strong data support. We are also working around the clock to expand our support to new models over time. We understand the migration to an electric vehicle fleet is not an easy task; it’s a process, and it takes time. But rest assured, when you are ready to make the move, we have already set the foundation and have the right tools ready for you. 

 

Feedback

The process is important, but for any business, we know that you also value the results. You want to see the improvement in numbers yourself. We have created a comprehensive fleet dashboard showcasing data on fleet performance and efficiency, allowing you to track improvement percentage and return on investment. Based on this data, you could gain a sense of how much improvement our products provide to your fleet operations.   

We are always happy to discuss and hear what you think about our products and services. Our customer support team makes follow-up calls and consultations after your purchase and implementation to ensure the solutions work well for you. And of course, if you encounter any issues with our products, our technical support team is always here to help. 

 

Where Is GoFleet Heading?

We pride ourselves on being an innovation-driven organization, and we will keep innovating to integrate the best and latest technologies to the existing systems and platforms. Utilizing the power of artificial intelligence, machine learning, big data analytics and 5G wireless communication technology, we can truly take the whole fleet management platform to new heights. 

We are also fully prepared for the massive transition from gasoline and diesel fleet models to the electric vehicle fleet model. All of our products have been optimized for either fleet structure, and we are working hard to add support for new electric vehicle models every month. But we want to look even further ahead into the future of commercial fleets. Many of the foundational works have already been undertaken to prepare for the development and transition to autonomous vehicles. We always want to stay ahead of the competition and have the products ready for you, so you can have unlimited choices of how you want to expand your fleet. 

At GoFleet, we keep adapting to constant changes. The pandemic has drastically changed the operational model of many businesses. We are here to make sure our products fit our customers’ changing needs and standards. There is a growing demand for remote fleet management, so we bring the best software to your mobile device, giving you easy access to all the fleet statuses and information on the go. There is a rising trend of high precision and specialized transportation activities, so we offer advanced temperature and humidity monitoring sensors to help your business conquer challenging tasks. As the world is becoming more connected and globalized, we also focus on providing more localized optimization for your fleet. This includes providing convenient software features such as the weigh station bypass service to help your fleet better navigate through your local community. During the current turbulent period, we recognized that we have an even greater responsibility to respond and cope with the unpredicted changes and market trends to create tailored products that meet your businesses’ core needs, but it also gives us valuable opportunities to show you what our products can do for your business.

At GoFleet, our approach of doing everything with passion and professionalism has driven us to success to date, and our commitment to our customers is what motivates us to reach new heights. 

Contact us today to speak with one of our many industry or solutions specialists to assist in nearly anything fleet related! 

GoFleet Update: Implementing Remote Work Initiatives

For years, work has typically consisted of employees entering an office to complete their job. However, as technology has advanced to provide consumers with great gadgets or services, it has also advanced to make the workplace more accessible. This speaks to the use of new tools to allow for remote work opportunities to be possible in countless organizations. Recently, due to recent concerns of the COVID-19 outbreak, we felt the need to protect our team and others by encouraging them to participate in social distancing by implementing remote work initiatives. 

 

Remote Working From Home

 

As GoFleet is a provider of tools and technology, we see first-hand how innovation is changing businesses. As part of this, our team has always utilized innovative tools to help us better help our customers. Luckily, this technology has also allowed for remote work to be an option for staff. Investing in portable devices and communication software has previously provided us with the means to always complete the highest level of work, regardless of the task. This includes providing team members with laptop computers, laptop accessories such as headsets or mouses, workflow management systems, as well as internet-based conference meeting accounts.

 

Technology Is Changing And So Are We: Our Remote Work From Home Initiatives 

 

Due to recent events and the spread of COVID-19, the GoFleet team has elevated its remote working policy to protect the health and safety of team members. By making remote work from home a default for our employees, we are doing our part in attempting to stop the spread of the virus through social distancing. As mentioned before, we believe that our innovative nature and the tools that our team has available can help us remain productive while we practice social distancing

 

How Our Team Is Staying Productive 

 

Like many other organizations, maintaining productivity and quality work is a top priority during times of remote work. So, prior to encouraging our team to work from home, we did vigorous research to see how else we could help them succeed while they were remotely working. We implemented the following: 

 

  • The act of scheduling regular meetings to maintain communication and reduce isolation or miscommunication 
  • A policy regarding what a proper work environment would consist of – a quiet room that has a clear work space, minimal distractions in addition to a proper internet connection 
  • Clear project deadlines via workflow management systems so work does not fall behind and schedules can be organized accordingly 
  • Open discussions to speak about and address work blockers

 

Since much of the effects that COVID-19 will have on work spaces are still unknown, it is important for organizations to continue to research how they can help their team. Not only by encouraging a safe and healthy workplace, but by providing them with guidance about how they can remain successful at this time.

Do you have some tips for teams who are new to working remotely? Comment below!

ELD’s – How to Choose the Right Solution

Currently the transportation sector is undergoing major changes as the Federal Motor Carrier Safety Administration (FMCSA) and the Canadian Council of Motor Transport Administrators (CCMTA) are creating regulations to better the transportation industry. The main topic of discussion is the new regulation which encourages being ELD compliant. This mandate looks to enforce the use of Electronic Logging Devices (ELDs) in commercial vehicles. While ELD systems are already enforced throughout the United States, Canada is following suit by enforcing the widespread compliance of such electronic logbooks.

With the deadline to become ELD compliant quickly approaching, it’s important for drivers and fleet managers to review whether or not they actually are compliant, and if they’re not, to begin to take the right steps to obtaining an electronic logging device. 

 

Temporary Compliance Under The Grandfather Clause 

 

Even though commercial fleets within the United States are already required to meet ELD compliance, Canadian fleets will soon be under similar regulation. At the moment, electronic logging devices are not mandatory for all vehicles if the vehicle was using an AOBRD (Automatic On-Board Recording Device) prior to December 18, 2017. If an AOBRD was used prior, the drivers will not be forced to implement ELDs until the mandatory start date of June 12, 2021. However, if no AOBRDs were put into use before December 18, 2017, carriers and drivers will be required to use ELDs as of December 16, 2019. 

 

While there are additional specifications to this regulation depending on the daily use or age of the vehicle, it is always recommended that fleets perform additional research to ensure that they are compliant.

 

Not ELD Compliant? Under The Grandfather Clause? – What You Should Do 

 

If you’re part of the many who are noticing that your fleet will not be compliant come December 16th, or June 2021, it’s critical that you begin to take the right steps to becoming compliant. Or in other words, look for a solutions provider. However, depending on your business, there will be different features that you should pay attention to when investing in an ELD. Specific qualities will not only allow you to stay ELD compliant, but improve your business overall. 

 

Key Factors In Considering How to Choose an ELD Solution 

 

Vehicle Flexibility 

When researching electronic logging devices, it’s important to confirm that the device you’re investing in will work in any type of vehicle. Ensuring that an ELD can be used in nearly any commercial vehicle guarantees that your business can grow and that the device can continue to be used. Ensuring that you will be complaint in the future and that the technology is well worth the money you are spending. 


Simple Installation And Use 

When you’re adopting new technology, it’s critical that the tools you’re implementing are easy to use or install. Devices that are focused on user experience mean that your fleet will embrace it rather than dread it. As well, when a new tool is easy to use, you’re more likely to see positive results from it as there are no excuses to not use it. 


Affordability 

While researching a product, it can sometimes be hard to not be discouraged by the price. However, when it comes to ELDs, you’re investing in the future of your business. Meaning, you aren’t only spending money to better your fleet, but often, the solutions will help you save money in the long run! 


Mobile-Friendly 

With technology advancing, it seems as though everything can and should be synced to smartphones. With that mindset and the ability for many solutions providers to do this, it’s critical to confirm that your ELD is mobile-friendly. Ensuring that your solution has smartphone connectivity will make it simple to use and easy to implement. 


Consistently Evolving 

In addition to ensuring that an electronic logging device can be used on any vehicle, it’s also important to confirm that the device is agile. Purchasing an ELD that is continually evolving will guarantee that no matter how regulations or business goals change, it will be a worthwhile investment.  


Leverage The Cloud

Using an ELD that is cloud-based will only benefit you as a fleet driver, owner, or manager as data can be accessed from anywhere. No longer will you need to wait for drivers to provide you with paper documents or wait until you’re provided access to files, everything can be obtained through the cloud. While remote access to data is a major advantage of using cloud-based ELDs, there are additional benefits;

  • Increased reliability as data is continuously backed up and stored, 
  • More reliability as there is no pairing process required,
  • Better battery life as power consumption can be reduced,
  • Better compatibility to various platforms such as Android and iOS, 
  • Easy document access so showing compliance is simple, 
  • And consistent coverage regardless of cellular coverage. 

Expandability 

It is critical that you are unlimited with the data you’re gathering from ELDs. With this said, expandability (or having unfiltered access to data) is a focus that many are unaware of until they need it! Being able to easily share data to third-party vendors or being able to use integrations through third-party solutions is a feature that needs to be highlighted as it can help make fleet management much easier! 


Customer Service 

When you’re using any service or buying any product, it’s important to do business with a company who aims to achieve positive customer interactions every time. If you forgo doing business with a customer-focused organization, you may run into problems in the future. With this being said, while you’re researching your next ELD, let us know. We always strive to ensure that our customers are happy not only with the solution they’re investing in, but the experience they’re having!

GoFleet Promo Offer Free Go Device and Harness with ELD SolutionWith the deadline to be ELD compliant quickly approaching, be sure to take advantage of our GoFleet Promotion that can save you hundreds today! 

 

 

 

Thank you Robin Kinsey, HOS/ELD Training Specialist for the valuable insight via Geotab.